Brief information that helps reproduce an issue speeds up support. Keep confidential information out of the request text.
What happened, and what did you expect?
Write the steps in order. Include the warning you saw and the approximate time. Specify whether it affects the whole website or a particular product.
What changed?
Explain any recent updates, new plugins, design changes or account settings. Do not upload screenshots containing customer records, order screens or private data to public links.
Send your request
Use the form on the support page. Requests are saved under Project Enquiries in WordPress administration; email notification delivery depends on your server's email configuration.
